Privacy Policy Last updated: 24/02/2024

At SyntroCoin (“we”, “us”, or “our”), your privacy matters. We are fully committed to safeguarding your Personal Data and maintaining your trust.

This Privacy Policy outlines how we collect, store, use, and protect any information you share with us while using SyntroCoin (the “Website”).

We follow a set of principles to ensure your data is handled responsibly:

• Transparency:

You deserve to know exactly how your Personal Data is collected and processed. Whether you’re using our Website or engaging with a third-party trading platform via SyntroCoin, we aim to communicate clearly, giving you the information you need to make informed decisions.

If we are required to provide you with important notices, we will do so in a timely and relevant manner.

Questions or concerns? You are welcome to contact us at [email protected] — we’ll gladly provide further details within the boundaries of applicable law.

• Purpose Limitation:

We only process your Personal Data for purposes described in this Policy — including giving you access to our services, improving our Website and platform, complying with legal requirements, and providing a secure trading environment.

Your information may also be used to better understand your preferences and tailor services accordingly.

• Your Rights Matter:

You have the right to access, update, delete, restrict, or transfer your data. We allocate resources and processes to support these rights. Contact us anytime, and we will respond according to data protection laws in South Africa and globally.

• Data Security:

We take your privacy seriously. While we cannot guarantee 100% security, we implement advanced technical and organizational safeguards to protect your data against unauthorized access, misuse, or exposure.

About This Policy

1. Scope

This Policy applies to the processing of Personal Data by SyntroCoin across all services we offer. “Personal Data” means any information relating to a person who can be directly or indirectly identified.

The term “processing” refers to any operation performed on Personal Data, such as collection, storage, access, transfer, or deletion.

Our services are not intended for individuals under 18. We do not knowingly collect or process data from minors. If such data is discovered, we will delete it promptly.

2. When Do We Collect Personal Data?

We collect data when you interact with our services — including visiting the Website, submitting forms, or working with third-party trading platforms. Some data you provide directly, and some we collect through technical means or external partners.

3. Optional Data Submission

You are not required to provide your Personal Data. However, withholding some details may limit your access to specific features or services.

You are not legally required to provide us with any Personal Data. However, choosing not to share certain information may limit your ability to use parts of the Website or access specific Services. In some cases, our platform may not function correctly without the required data.

4. What Types of Personal Data Do We Collect?

When you visit our Website:

We may collect technical information automatically, such as your IP address, browser type, language preferences, pages visited, timestamps, crash reports, and general device data. This helps us better understand user experience and improve performance. In some cases, this data may not identify you personally.

When you interact with our platform:

We may receive Personal Data that you submit voluntarily, such as when you complete forms or connect with a third-party trading service through SyntroCoin.

When submitting data to partner platforms:

You may be asked to share your full name, email address, and phone number for trading-related purposes. This data is used solely to facilitate access to third-party platforms.

5. Why We Process Your Personal Data & Legal Grounds

SyntroCoin only processes your Personal Data when there is a valid legal basis. These may include:

  • Your consent: You allow us to use your information when you fill out forms or ask to be connected with a trading partner. Consent can be withdrawn at any time.
  • Legitimate interest: We may use data to enhance user experience, improve services, or defend our legal rights. These actions are always balanced with your privacy rights.
  • Legal obligations: In some cases, we are required by South African law or other applicable regulations to process certain data.

Want to know more? Reach out to us anytime at [email protected] if you'd like further details about how and why we process your information.

Below, you’ll find a breakdown of specific processing activities and the corresponding legal bases that justify them.

Purpose Legal Basis
1 Forwarding data at your request
We may share your Personal Data with third-party trading platforms if you explicitly request such action. 		Consent: You provided clear permission for your data to be used for this purpose.
2 Responding to your queries
We use your data to assist with any support requests or feedback you submit regarding our Services. 		Legitimate interest: Necessary for effective customer support and communication.
3 Complying with legal obligations
Your data may be used to satisfy legal and regulatory requirements. 		Legal obligation: Required by applicable laws and regulations.
4 Improving the platform
We may analyze usage data to enhance our platform and address technical issues. 		Legitimate interest: Platform optimization and quality assurance.
5 Preventing fraud and abuse
We use data to detect and prevent suspicious or unauthorized activities. 		Legitimate interest: Security and fraud prevention.
6 Operating internal business processes
This includes administrative tasks, planning, and service development. 		Legitimate interest: Efficient business operations.
7 Performing statistical and market analysis
We apply analytics to better understand usage patterns and improve user experience. 		Legitimate interest: Service development and insight generation.
8 Protecting our legal rights
We may use Personal Data to defend legal claims or enforce our terms and policies. 		Legitimate interest: Legal protection and dispute resolution.

6. Sharing Your Personal Data

We may share your Personal Data with trusted third-party service providers who support our operations. This includes hosting, analytics, infrastructure, and user experience improvement.

If you request access to a third-party trading platform via SyntroCoin, your data (such as name, phone number, or email) may be passed on to complete the connection. These third parties are responsible for processing your data according to their own privacy practices.

In addition, SyntroCoin may share data with affiliated companies and business partners who contribute to the functionality and development of our platform. These relationships help us offer a more complete and responsive trading experience.

When required, we may also disclose data to local authorities, regulators, or courts to comply with legal obligations or to protect our users, partners, and company against misuse or harm.

If SyntroCoin undergoes restructuring — such as a merger, acquisition, or sale — your Personal Data may be part of the assets transferred or reviewed during due diligence.

7. Cookies and Use of Third-Party Services

Our Website may use third-party services such as analytics providers or advertising networks. These services may use cookies or similar technologies to collect information. Each third-party provider operates under its own privacy and cookie policies, which we recommend reviewing for further details.

A cookie is a small text file that is placed on your device when you access our Website. Cookies allow us to collect certain information about your behavior and preferences, helping us to:

  • Enhance your browsing experience by remembering your settings and preferences.
  • Tailor services and product offerings to better suit your interests.
  • Gather insights, statistics, and performance metrics about Website usage.

We use two main types of cookies:

  • Session cookies: Active only during your current session and deleted once you close your browser.
  • Persistent cookies: Remain on your device after your visit and help us recognize you when you return.

Types of Cookies We May Use:

Type of Cookie Purpose Additional Information
Strictly Necessary Cookies These cookies are essential for you to browse the Website and use its features, such as accessing secure areas or retrieving session-based content. These may store personal data like login timestamps or device identifiers and are usually removed once your browser is closed.
Functionality Cookies These cookies remember your preferences (like language and location) to personalize your experience on return visits. They remain on your device even after your session ends and expire according to predefined durations.
Performance Cookies These help us understand how visitors interact with the Website by collecting anonymized statistics. This allows us to identify issues and continuously improve the platform. These cookies don’t collect identifiable data. Some expire at the end of your session, while others may remain longer.

Managing Cookies in Your Browser

You can choose to block or remove cookies by adjusting your browser settings. Below are links with instructions for popular browsers:

  • Firefox
  • Microsoft Edge
  • Google Chrome
  • Safari

Please note that disabling cookies may affect the functionality of some parts of the Website. Some features may not work as intended without cookies.

Online Tracking Notice

Currently, our platform does not respond to “Do Not Track” signals from browsers.

8. Retention of Your Personal Data

SyntroCoin retains your Personal Data only as long as necessary for the purposes described in this Policy, or as required by local laws and compliance obligations.

If you consent to be connected with a third-party trading platform, your data may be shared for up to 12 months. We may extend this period once (up to 24 months total) with your renewed consent.

We routinely review the data we hold. If it’s no longer needed for operational, legal, or regulatory reasons, we securely delete it.

9. Transfers of Personal Data Outside Your Country

In some cases, your Personal Data may be transferred to entities located outside South Africa or your home jurisdiction. When this occurs, SyntroCoin will apply appropriate safeguards to ensure your data remains protected.

For example, if you're located in the European Economic Area (EEA), your data will only be transferred where:

  • The destination country is officially recognized by the European Commission as offering adequate data protection (Article 45 GDPR);
  • The transfer is based on a legally binding agreement between government authorities (Article 46(2)(a) GDPR); or
  • The transfer uses EU-approved Standard Contractual Clauses (Article 46(2)(c) GDPR). You can read more at: ec.europa.eu/info/law/law-topic/data-protection .

To request more information about international data transfers and the safeguards we apply, please contact us at: [email protected].

10. Protection of Your Personal Data

SyntroCoin applies a range of technical and organizational measures to protect your data against unauthorized access, misuse, loss, or disclosure. These measures include encryption, access controls, secure servers, and continuous monitoring.

10. How We Protect Your Personal Data

We implement a range of technical and organizational safeguards to keep your Personal Data secure. These measures are designed to reduce risks such as accidental loss, unauthorized access, misuse, alteration, or disclosure of data — whether stored or transmitted.

Despite our best efforts, no system can guarantee 100% protection. SyntroCoin cannot be held liable for indirect or unforeseen damages related to data breaches, transmission errors, or events outside our control — including unauthorized access by third parties.

In certain circumstances, legal or regulatory obligations may require us to disclose Personal Data to public authorities or other entities beyond our control. In such cases, SyntroCoin will act in accordance with the law but cannot guarantee how those parties process your data.

Please note that data transfers over the internet carry inherent risks. While we take steps to protect your information, we cannot guarantee absolute security during transmission.

11. Links to Third-Party Websites and Applications

Our Website may include links to external websites or apps operated by third parties. These services are not under SyntroCoin’s control, and their data collection and privacy practices are governed by their own policies.

We strongly encourage you to read the privacy policies of any external services before using them or sharing your data. This Privacy Policy applies only to SyntroCoin and not to any third-party content, links, or services.

13. Your Rights Over Your Personal Data

You have the right to know whether we collect and process your Personal Data, review what we hold about you, request corrections, and ask for deletion of any data that is no longer needed. You may also choose to limit or withdraw your consent for specific types of data processing.

For EEA Residents:
If you live within the European Economic Area (EEA), additional rights under the General Data Protection Regulation (GDPR) may apply.

To exercise any of your rights under applicable data protection laws, please contact us at: [email protected].

Right of Access

You have the right to request confirmation from SyntroCoin about whether we process your Personal Data. If we do, you may request access to that information, including:

  • The purposes of the processing
  • The types of data involved
  • The recipients (including third countries or international organizations)
  • How long we plan to keep the data
  • Your rights to request correction, deletion, or restriction of processing
  • Your right to file a complaint with a data protection authority
  • Where the data originated (if not collected from you)
  • Whether profiling is applied
  • What safeguards are in place for international data transfers

Upon request, we will provide a copy of your Personal Data. If you request multiple copies, we may charge a reasonable administrative fee. If your request is submitted electronically, we will provide the information in a standard digital format.

Please note that your right to access must not compromise the privacy rights of others. If necessary, we may restrict access to certain details.

Right to Rectification

Right to Rectification

You have the right to request that SyntroCoin correct any inaccurate Personal Data we hold about you. Where appropriate, you may also ask us to complete any incomplete data, for example, by providing a supplementary statement.

Right to Erasure (Right to Be Forgotten)

You may request that we delete your Personal Data under certain circumstances, such as:

  • The data is no longer necessary for the purposes it was collected;
  • You withdraw your consent, and there is no other legal basis for processing;
  • You object to the processing and there are no overriding legitimate grounds for continuing it;
  • The data has been processed unlawfully;
  • We are legally required to erase your data to comply with applicable law.

This right may not apply where data must be retained due to legal obligations or for the establishment, exercise, or defense of legal claims.

Right to Restrict Processing

You have the right to ask us to restrict how we process your Personal Data in the following scenarios:

  • You dispute the accuracy of the data – for a period allowing us to verify it;
  • The processing is unlawful, but you oppose erasure and request restriction instead;
  • We no longer need your data, but you require it for legal claims;
  • You have objected to processing, and we are verifying whether our legitimate grounds override yours.

If processing is restricted, we will store your data securely but will not process it further without your consent or unless required for legal reasons.

Right to Data Portability

You may request to receive a copy of your Personal Data in a structured, machine-readable format and transfer it to another service provider where:

  • The processing is based on your consent or a contract; and
  • The processing is carried out by automated means.

Where technically feasible, you may also request that your data be transmitted directly to another organization. This right does not affect any other rights, including your right to erasure.

Right to Withdraw Consent

If we rely on your consent to process your Personal Data, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Right to Object

You can object to the processing of your Personal Data at any time if it is based on our legitimate interests (or those of a third party). We will stop processing unless we demonstrate compelling reasons to continue, or we need to establish or defend legal claims.

You also have the absolute right to object at any time to the processing of your Personal Data for direct marketing purposes, including profiling related to such marketing.

Right to Lodge a Complaint

You have the right to file a complaint with your local data protection authority if you believe we have not respected your privacy rights. If you reside in the European Economic Area (EEA), this includes any supervisory authority established under EU law.

Please note: Some of your rights under this section may be subject to limitations under applicable laws, such as the Protection of Personal Information Act (POPIA) in South Africa or the GDPR for users in the European Union.

SyntroCoin will respond to your request under this section 13 without undue delay and, in most cases, within one month of receiving it. If your request is particularly complex or if multiple requests are submitted, we may extend this period by an additional two months. In such cases, you will be notified within the initial one-month period, along with an explanation of the reason for the delay.

We aim to fulfill your rights free of charge. However, if your request is clearly excessive, repetitive, or unfounded, we may:

  • Charge a reasonable fee to cover administrative costs, or
  • Refuse to act on the request altogether.

In order to protect your data and the integrity of your request, we may ask you to confirm your identity before processing your request — especially when we have reasonable doubts about the identity of the person making the request.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements, as well as improvements in our practices. All updates will be posted on our Website with an updated "Last Modified" date.

If we make significant changes, we will take reasonable steps to inform you — such as by posting a prominent notice on the Website or by contacting you through the communication channels you have provided.

Unless otherwise indicated, any modifications to this Policy take effect as soon as the revised version is published on our Website.